Cookies Policy

Last updated: March 2026

In short: We use a small number of cookies to understand site traffic, process payments, prevent spam, and provide live chat support. We do not use cookies for advertising or cross-site tracking.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make sites work efficiently and to provide information to site owners.

2. Cookies We Use

This site uses a small number of first-party and third-party cookies. They are listed below.

Google reCAPTCHA

Our contact form uses Google reCAPTCHA v2 to verify that submissions come from real people, not bots. When you load or submit the contact form, Google may set cookies (such as _GRECAPTCHA and NID) to perform its analysis.

These cookies are governed by Google's Privacy Policy.

Google Analytics

We use Google Analytics 4 to understand how visitors use the site (e.g. which pages are visited most often and how users navigate between them). Google Analytics sets the following first-party cookies:

_ga — distinguishes unique visitors; expires after 2 years
_ga_* — maintains session state; expires after 2 years

These cookies do not contain personal information and are not used for advertising. Analytics data is processed by Google and governed by Google's Privacy Policy.

tawk.to (Live Chat)

We use tawk.to to provide a live chat support widget. A single strictly necessary session cookie (twk_idm_key) is set when the widget loads to manage connections — it contains no personal data and expires when you close your browser. All other tawk.to cookies are only set after you consent via the widget's built-in consent form:

twk_idm_key — strictly necessary session cookie that prevents duplicate connections across tabs (set immediately, no consent required)
TawkConnectionTime — tracks connection time for the chat session
__tawk_* — session and preference cookies used to maintain your chat state
ss / _s_* — session storage identifiers for the chat widget

These cookies are governed by tawk.to's Privacy Policy.

Stripe

Our checkout pages use Stripe to process payments securely. When you interact with the payment form, Stripe may set cookies (such as __stripe_mid and __stripe_sid) to enable fraud detection and complete your transaction.

These cookies are governed by Stripe's Privacy Policy.

3. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually
Block third-party cookies
Block cookies from specific sites
Delete all cookies when you close the browser

Please note that blocking these cookies may prevent the contact form, checkout, or live chat from functioning correctly.

4. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date.

5. Contact

If you have questions about our use of cookies, please get in touch or email us at support@cobaltpdf.com.